WIRTGEN GROUP Solutions for Connected Services

The maximization of machine utilization rates has a significant leverage effect on the profitability of your operations. Two key aspects must be kept in mind if you want to maintain highest machine utilization rates.
Firstly, problems encountered in ongoing projects must be identified and resolved as quickly as possible. And, secondly, down times for maintenance can be scheduled to ensure as little disruption of your projects as possible. This in turn enables you to increase the productivity of your machines and simultaneously guarantee optimal resale value retention.

We focus our attention on the development of solutions that enable our customers and partners to take a more proactive approach. At the same time, we draw on transparent information about the machine status and offer the ability to plan servicing and maintenance work well in advance. All this takes place in conjunction with immediate and needs-oriented support from specialists from our sales and service organization.

The John Deere Operations Center™ can provide a momentary overview of your machine fleet and – when appropriately equipped – the respective working mode of each machine. The tracking of error messages and the saving of maintenance schedules help you to understand faults or malfunctions, proactively plan necessary activities, and thus keep your machines in the best possible condition at all times. Maintenance and servicing intervals can be flexibly planned in advance and, in the event of problems, the precise location of the machine can be communicated directly to the service technician, all of which reduces machine down times to a minimum.

On top of this, the documentation of working times and compliance with maintenance schedules offered by the application can be used as proof of appropriate care and maintenance of the machine and thus contribute to resale value retention.

Precise diagnostics are essential for fast resolution of problems. This system is the interface between man and machine for service technicians around the globe and significantly simplifies fault diagnostics. The system features standardized interfaces and is utilized by WIRTGEN GROUP service technicians for precisely targeted fast diagnostics. An efficient engine management system is integrated into the machine control system. With WIDIAG, service technicians can easily install software updates and rapidly diagnose machine malfunctions.

We fulfill our service commitment through fast and uncomplicated support services. With Expert Assist, our smart telemaintenance solution, our experts are always at your side, even when they can’t be present at your location. We offer you live support for machine operating questions, troubleshooting faults and malfunctions, or the exchange of spare parts, also in the event of complex technical problems. This saves you time and money and gets your machines back to work as soon as possible.