Hamm Customer Support Specialist

to join our team in Nashville, Tennessee!

The primary purpose of the Hamm Customer Support Specialist’s role is to provide dealers and end users with all aspects of product and technical support for Hamm compaction equipment. Provide solutions for equipment delivered to our dealer locations and end users. Provide support by performing troubleshooting diagnostics, repairs, as well as delivering effective product training and technical support.

Essential Duties and Responsibilities:

• Works closely with the Hamm Product Support Manager.
• Contacts customers and dealers that put in help tickets through the John Deere CCMS and Expert Connect systems.
• Keeps records and details of reoccurring failures to provide to the factory for future development of machine updates.
• Performs Hamm compaction demonstrations and start-ups when necessary.
• Performs machine parts and software updates.
• Creates troubleshooting material to help customers and dealers with reoccurring issues.
• Develop relationships with dealers to assist future needs and concerns.
• Trains dealer technicians on service repair, option installations, and proper use of Hamm equipment.
• Make customer visits to research mechanical and application improvement opportunities.
• Assist with machine preparation at marketing and trade shows.
• Must be able to travel 50% of the time.
• Must be able to use Microsoft Office
• Perform machine inspections to create wear item list and recommended repairs.
• Provide on-site technical assistance to help troubleshoot and repair equipment.
• Provide a communication link between the dealer and the company to help ensure that effective service is provided to the customer.
• Advises management of Hamm product issues arising from problems identified through technical support with dealers and customers.

Education/Experience & Skills:

Bachelor’s degree or equivalent from four-year college or university school; or five to seven years related experience and/or training; or equivalent combination of education and experience. Must have fundamental knowledge of construction equipment practices as well as technical and mechanical systems knowledge.

Physical Demands:

While performing the duties of this job, the employee is frequently required to talk and hear, required to frequently sit, stand; walk; gross hand and finger dexterity; occasionally reach outward with hands and arms; rarely climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment:

While performing the duties of this Job, the employee is frequently working at an off-site location, with frequent exposure to moving mechanical parts; high, precarious places; outside weather conditions. The noise level in the work environment is usually moderate.
WIRTGEN AMERICA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability or any other protected class under federal, state, or local law.

If you would like to learn more about the Wirtgen Group visit our website www.wirtgen-group.com/america

For consideration, please apply by selecting Submit Resume below and including the position title in the subject line.

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